COGNOS down
Monitoring - ITS has implemented a fix for the issues with Cognos. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 15, 2026 - 11:07 PDT
Investigating - Cognos is currently unavailable. ITS has identified the issue and is working to resolve the issue.

Cause = The Monthly MS Patch indicated below, it corrupted some of the Cognos JAR files making the application unusable therefore, there is the need to re-install the Cognos application after deploying the MS Patches.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 15, 2026 - 10:24 PDT
Incoming student account setup issues
Update - We are continuing to work on a fix for this issue.
Apr 13, 2026 - 18:21 PDT
Identified - ITS is investigating the cause of issues with incoming students setting up their UCSD accounts. At this moment, we recommend redoing the process after we have resolved this issue. Updates will be provided on this page as they become available.

Thank you for your continued patience as our team works to restore these services as quickly as possible. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 13, 2026 - 18:20 PDT
VPN blocked message
Investigating - ITS is investigating possible issues with VPN blocked message. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 10, 2026 - 07:16 PDT
Unable to log into computers with UCSD accounts
Update - Update - If you are experiencing this error, please contact your department IT for assistance. If you do not know your department IT, contact ITS Service Desk to assist with determining that information.
Apr 06, 2026 - 09:33 PDT
Identified - Update - ITS is working on a fix to allow users who are no longer able to log into computers using their UCSD accounts to be able to re-access their accounts. These services may be slow or unavailable at this time.
Apr 02, 2026 - 11:39 PDT
Investigating - ITS is investigating possible issues with logging into computers with UCSD accounts. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 01, 2026 - 16:33 PDT
Maintenance: Virtual Machine Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 2026 - 12:00 PST
Scheduled - ITS has scheduled the following maintenance:

When: Starting Wednesday, January 14 through Thursday, April 30

Message: Starting Wednesday, January 14 through Thursday, April 30, the Cloud and Computing Infrastructure Operations (CIOPS) team will be conducting scheduled maintenance on the virtual machine infrastructure. As a result, services hosted on these systems may be temporarily unavailable at various times during the maintenance window.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Jan 14, 2026 12:00 - Apr 30, 2026 13:00 PDT

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services Partial Outage
Business Services Operational
Network Operational
Communication and Collaboration Operational
Email Operational
Phones and Voicemail Operational
SSO Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network Maintenance: reload and upgrade network switch  n-shiley-1-1-9300-stk on Thursday April 16, 2026 between 3 AM and 5:30 AM Apr 16, 2026 03:00-05:30 PDT

Datacom and Netmon have scheduled the following network maintenance:

What: reload network switch  n-shiley-1-1-9300-stk
When: Thursday April 16, 2026 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade it from an outdated IOS software code to the current standard code
Impact: loss of wired and wireless connections to network switch n-shiley-1-1-9300-stk for approx 30 minutes
Switch location: Shiley 1.1
Posted on Apr 11, 2026 - 13:28 PDT

Node-M-Core Router IOS-XE upgrade Apr 19, 2026 21:00-22:00 PDT

ITS will be performing work on Node-M-Core router. Node-M Core Router IOS-XE software will be upgraded to address a security vulnerability. Secondary path through Node-B will remain active. Connectivity to Health Sciences will experience disconnect of up to 10 minutes during this window.
Posted on Dec 03, 2025 - 14:35 PST

Maintenance: Planned Maintenance – ResNet Wireless Controller Software Upgrade Apr 20, 2026 05:00-06:00 PDT

ITS has scheduled the following maintenance:

When: Monday, April 20 from 5:00 – 6:00 a.m. PT
Systems Affected:

RES-B-9800-80 (172.31.255.73)
RES-M-9800-80 (172.31.255.89)

Message:
On Monday, April 20 from 5:00 – 6:00 a.m. PT, the ITS Wireless team will be upgrading ResNet Wireless LAN Controllers RES-B-9800-80 and RES-M-9800-80 from IOS-XE 17.15.3 to 17.15.5, the current Cisco recommended release. This upgrade addresses recent software defects that caused controller instability.
ResNet wireless clients (excluding Ridge Walk Living and Learning) may experience a brief disconnection during Access Point failover. Devices will reconnect automatically. Impact is expected to be minimal due to pre-staging steps completed prior to the maintenance window, including AP image pre-download to expedite rejoin times.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Apr 15, 2026 - 11:03 PDT
Apr 15, 2026
Network Maintenance: reload and upgrade network switch n-mesa-w-brisa-4-1-9200-24 on Wednesday, April 15, 2026 between 3 AM and 5:30 AM
Completed - The scheduled maintenance has been completed.
Apr 15, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 03:00 PDT
Scheduled - Datacom and Netmon have scheduled the following network maintenance:

What: reload network switch n-mesa-w-brisa-4-1-9200-24 
When: Wednesday, April 15, 2026 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software to the current standard code and to correct an error condition occurring on the switch.
Impact: loss of wired and wireless network connectivity to network switch n-mesa-w-brisa-4-1-9200-24 for approx 30 minutes:
Location of network switch: Mesa West GPSH Campus Brisa Rm b452
Apr 11, 10:16 PDT
Node-B and Node-M Core Router IOS upgrade
Completed - The scheduled maintenance has been completed.
Apr 15, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 21:00 PDT
Scheduled - IT Services will be performing a Node-B and Node-M Core Router IOS upgrade to address bugs during two distinct maintenance windows.

IMPACT : The secondary network path for inbound/outbound network connectivity will be taken down briefly (due to Dual Supervisors), while the primary path through Node-M will remain active. Certain customers who have VLANs spanned to/from campus locations to data centers at SDSC and TPCS will experience a brief interruption of service during this window. Some voice services would be affected as well.
Jan 14, 07:14 PST
Apr 14, 2026
Apr 13, 2026
ITS-MessagingCollaboration
Completed - The scheduled maintenance has been completed.
Apr 13, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 15:00 PDT
Scheduled - The Student Activity Hub (SAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Monday, April 13 from 3:00 - 6:00 p.m. PT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
Apr 9, 16:19 PDT
Maintenance: Upgrade ResNet WLC from iOS version 17.15.4d to version 17.15.5
Completed - The scheduled maintenance has been completed.
Apr 13, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 05:00 PDT
Scheduled - ITS has scheduled the following maintenance:

When: Monday, April 13 from 5:00 - 6:00 a.m. PT

Message: On Monday, April 13 from 5:00 - 6:00 a.m. PT, the ITS wireless team will be upgrading Wireless controller RES-M-CW9800-80 from IOS-XE 17.15.4d to 17.15.5. ResNet wireless clients in Ridgewalk Living and Learning (Residential Buildings) may experience a brief disconnection during Access Point failover. Devices will reconnect automatically. Impact is expected to be minimal due to pre-staging steps completed prior to the maintenance window.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 8, 09:24 PDT
Apr 12, 2026
Node-B and Node-M Core Router IOS upgrade
Completed - The scheduled maintenance has been completed.
Apr 12, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:00 PDT
Scheduled - IT Services will be performing a Node-B and Node-M Core Router IOS upgrade to address bugs

The primary network path will then be taken down briefly, while the secondary network path through Node-B will remain active and passing all traffic including spanned VLANs to/from SDSC and TPCS during this window. During both windows, connectivity to Health Sciences will experience brief disconnects.
Jan 14, 07:15 PST
Apr 11, 2026
Apr 10, 2026

Unresolved incident: VPN blocked message.

Apr 9, 2026
Maintenance: Update to password.ucsd.edu
Completed - The scheduled maintenance has been completed.
Apr 9, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 17:01 PDT
Scheduled - ITS has scheduled the following maintenance:

When: Thursday, April 9 at 5:00 p.m. PT

Message: On Thursday, April 9 at 5:00 p.m. PT, the campus password change tool (password.ucsd.edu) will be undergoing maintenance. We expect very little if any application interruption during this maintenance. Should you encounter any errors, please try again.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 8, 09:59 PDT
password.ucsd.edu
Completed - The scheduled maintenance has been completed.
Apr 9, 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 17:00 PDT
Scheduled - What: Update to password.ucsd.edu
When: Thursday, March 5th at 5 PM

The campus password change tool needs to be upgraded to utilize a newer version of DUO Universal prompt. The current DUO integration will become unsupported on 3/31/2026. We expect very little if any application interruption during this maintenance. Should you encounter any errors, please try again.
Apr 2, 06:51 PDT
Maintenance: Reload resnet-swv-9600 to clear stuck objects
Completed - The scheduled maintenance has been completed.
Apr 9, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 06:00 PDT
Scheduled - ITS has scheduled the following maintenance:

When: Thursday, April 9 between 6:00 - 7:00 a.m. PT

Message: On Thursday, April 9 between 6:00 - 7:00 a.m. PT, ITS will be reloading resnet-swv-9600 to clear stuck objects. The reload will cause a brief outage while the switch reinitializes. Connections will be restored once the switch comes back online. Total downtime is expected to be approximately 15 minutes, however we will be monitoring physical links, routing tables, and system resources for any issues for about 45 minutes after the reload completes. There may be interruptions in service during this time, but unlikely.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 8, 09:56 PDT
Apr 8, 2026
VPN
Resolved - ITS has confirmed that the issues affecting the VPN have been resolved. We will continue to monitor the situation for further issues. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 8, 19:32 PDT
Update - We are continuing to investigate this issue.
Apr 6, 07:40 PDT
Investigating - ITS is investigating possible issues with VPN. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 3, 08:06 PDT
Housing Portal errors
Resolved - ITS has confirmed that the issues affecting the housing portal have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 8, 19:04 PDT
Identified - ITS has identified that the issue with accessing the housing portals is due to using old URLs. We are investigating the pages where these links need to be updated.

In the meantime please use the following links in order to access the appropriate housing portals:
Graduate & Family Housing Resident Portal: https://hdh-web.ucsd.edu/ssoAD/RMSportal/Home/Index/A
Undergraduate Housing Portal: https://hdh-web.ucsd.edu/ssoAD/RMSportal/Home/Index/U

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 31, 12:02 PDT
Investigating - ITS is investigating possible issues with the housing portal website, including the general undergraduate portal and the intent to vacate form. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 30, 18:21 PDT
TritonLink apps not loading
Resolved - ITS has confirmed that the issues affecting TritonLink have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 8, 19:02 PDT
Monitoring - ITS has implemented a fix for the issues with TritonLink apps. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 6, 22:32 PDT
Identified - ITS has identified an issue regarding TritonLink apps not being accessible, such as financial aid and academic history.. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 6, 19:05 PDT
Apr 7, 2026

No incidents reported.

Apr 6, 2026
VPN Connectivity Issues
Resolved - ITS has confirmed that the issues affecting the VPN. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 6, 07:40 PDT
Investigating - ITS is investigating possible issues with the VPN showing users as blocked. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 25, 16:48 PDT
Apr 5, 2026

No incidents reported.

Apr 4, 2026
Tableau Production Maintenance In progress
Completed - The scheduled maintenance has been completed.
Apr 4, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 08:45 PDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 4, 08:40 PDT
Scheduled - Tableau Production Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Tableau.ucsd.edu will be offline for scheduled server maintenance on Saturday April 4th, 2026, from 8AM to - 4 PM (PDT)
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 4, 08:33 PDT
Apr 3, 2026
Resnet-Protected Connectivity Issues in Marshall College
Resolved - This incident has been resolved.
Apr 3, 16:54 PDT
Identified - ITS is working on a fix to restore functionality for affected buildings. Some parts of the building may still be experiencing slow or unavailable service.
Mar 26, 12:50 PDT
Investigating - ITS is investigating possible issues with the Resnet-Protected network in Marshall college. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 25, 16:32 PDT
Wi-fi Connection issues campus wide
Resolved - ITS has confirmed that the issues affecting Wifi have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 3, 07:24 PDT
Monitoring - ITS has implemented a fix for the issues with wireless connection across campus. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 2, 12:30 PDT
Investigating - ITS is investigating possible issues with wireless connection around campus. Areas affected:

Muir
Revelle
8th
Marshall
Pepper Canyon
These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 2, 10:27 PDT
Apr 2, 2026
Hana PROD issues impacting canvas
Resolved - ITS has confirmed that the Hana PROD issues impacting canvas have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 2, 07:51 PDT
Update - ITS is continuing to investigate the cause of issues with Hana PROD. Thank you for your continued patience as our team works to restore these services as quickly as possible.

HANA PROD will be unavailable starting at 8pm for a server restart. Activity Hub based reports will be unavailable during this time.

Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 1, 13:34 PDT
Update - We are continuing to investigate this issue.
Apr 1, 09:09 PDT
Investigating - ITS is continuing to investigate the cause of issues with Hana Prod. We are experiencing memory failures on HANA PROD resulting in failed activity hub processes and likely inability to run reports. Users may experience delays in course enrollment adds/changes, issues with new course data and population of Canvas course shells. There will be limited to no availability of activity hub content and no updates available for today. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 1, 07:35 PDT
Apr 1, 2026
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