Phone Lines Down at Shiley Eye Institute
Investigating - ITS is investigating possible issues with the phone lines at the Shiley Eye Institute. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 17, 2026 - 16:09 PDT
Datalink.ucsd.edu down
Investigating - ITS is investigating possible issues with datalink.ucsd.edu. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 17, 2026 - 13:23 PDT
Retirement of EasyConnect VPN service
Monitoring - As part of UC San Diego's ongoing efforts to strengthen campus technology services, the EasyConnect VPN service will be retired on Monday, June 15, 2026. After that date, EasyConnect will no longer be available for campus VPN access.

If you have questions or need assistance, please contact your local IT support team or the ITS Service Desk:
Web portal: support.ucsd.edu/its
Email: support@ucsd.edu
Phone: (858) 246-4357
Jun 11, 2026 - 12:18 PDT
Incoming student account setup issues
Update - We are continuing to work on a fix for this issue.
Apr 13, 2026 - 18:21 PDT
Identified - ITS is investigating the cause of issues with incoming students setting up their UCSD accounts. At this moment, we recommend redoing the process after we have resolved this issue. Updates will be provided on this page as they become available.

Thank you for your continued patience as our team works to restore these services as quickly as possible. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 13, 2026 - 18:20 PDT
Incoming students unable to access accounts (Duo)
Investigating - We are aware that many incoming students are having issues accessing their newly created Active Directory accounts. If you are unable to access your account, please try:

1) Installing the Duo Mobile app on your mobile device
2) Going to duo.ucsd.edu on your computer, and then reactivate or remove+readd your mobile phone

If you still have issues, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 21, 2026 - 19:35 PDT

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services Operational
Business Services Partial Outage
Network Operational
Communication and Collaboration Major Outage
Email Operational
Phones and Voicemail Operational
SSO Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance: Switch AP's from one Primary WLC to a new Primary WLC Jun 22, 2026 05:00-06:00 PDT

ITS has scheduled the following maintenance:

When: Monday, June 22 from 5:00 - 6:00 a.m. PT

Message: On Monday, June 22 from 5:00 - 6:00 a.m. PT, wireless clients in the following locations may experience a brief drop (1-2 minutes) as we move Wireless Access Points to new Wireless Controllers for Load Balancing:
- North Torrey Pines Living Learning Neighborhood
- Muir College — Tioga, Tenaya, Tuolumne, and Tamarack Apartments
- Eleanor Roosevelt College (ERC) — East and West
- 7th College (The Villages — East and West)
(**Admin and Dining areas will not be moved**)

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Jun 17, 2026 - 10:13 PDT

Network Maintenance: reload network switches rsnt-pangea-res-p-6-1-9300-24 and u-hsbrf-4-2-c9300-stk on Wednesday, June 24, 2026 between 3 AM and 5:30 AM Jun 24, 2026 03:00-05:30 PDT

Datacom/Netmon have scheduled the following network maintenance:

What: reload network switches rsnt-pangea-res-p-6-1-9300-24 and u-hsbrf-4-2-c9300-stk
When: Wednesday, June 24, 2026 between 3 AM and 5:30 AM
Scope: reload each switch to upgrade them to the current standard IOS software code to resolve errors occurring on each switch
Impact: loss of wired and wireless connections to each switch for approx 30 minutes
Location of network switch rsnt-pangea-res-p-6-1-9300-24:  Pangea Res Bldg-P TR-6.1 - Formerly Marshall Res
Location of network switch u-hsbrf-4-2-c9300-stk: HSBRF 4.2 TR
(HSBRF - Health Sciences Biomedical Research Facility)
Posted on Jun 20, 2026 - 11:05 PDT
Jun 21, 2026

No incidents reported today.

Jun 20, 2026

No incidents reported.

Jun 19, 2026
Network Maintenance: reload network switches a-wells-frg-hall-3-1-c9300-48 and a-ntplln-bldg1-1-1-9300-stk on Friday June 19, 2026 between 3 AM and 5:30 AM
Completed - The scheduled maintenance has been completed.
Jun 19, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 03:00 PDT
Scheduled - Datacom/Netmon has scheduled the following network maintenance:

What: reload network switches a-wells-frg-hall-3-1-c9300-48 and a-ntplln-bldg1-1-1-9300-stk
When: Friday, June 19, 2026 between 3 AM and 5:30 AM
Scope: reload the switches to correct error messages occurring on the switches.
Impact: loss of wired and wireless network connectivity to network switches a-wells-frg-hall-3-1-c9300-48 and a-ntplln-bldg1-1-1-9300-stk for approx 30 mintues for each switch.
Network switch a-wells-frg-hall-3-1-c9300-48 is located at Wells Fargo Hall TR3.1.
Network switch a-ntplln-bldg1-1-1-9300-stk is located at North Torrey Pines Living and Learning 1.1 closet.
Jun 18, 10:43 PDT
Jun 18, 2026
Network Maintenance: reload and upgrade network switch a-wells-frg-hall-3-1-c9300-48 on Thursday, June 18, 2026 between 3 AM and 5:30 AM
Completed - The scheduled maintenance has been completed.
Jun 18, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 03:00 PDT
Scheduled - Datacom/Netmon has scheduled the following network maintenance:

What: reload network switch a-wells-frg-hall-3-1-c9300-48.
When: Thursday, June 18, 2026 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code from an outdated code to the current standard code.
Impact: loss of wired and wireless network connectivity to network switch a-wells-frg-hall-3-1-c9300-48 for approx 30 minutes.
The switch is located at Wells Fargo Hall TR3.1.
Jun 13, 11:03 PDT
Jun 17, 2026
Reload a-ntplln-bldg1-1-1-9300-stk--IP address 172.31.242.232--CS3062387
Completed - The scheduled maintenance has been completed.
Jun 17, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 03:00 PDT
Scheduled - Reload a-ntplln-bldg1-1-1-9300-stk--IP address 172.31.242.232 to upgrade code and correct switch stack priority
Jun 15, 12:42 PDT
Jun 16, 2026
Class Scheduling Issue
Resolved - This incident has been resolved.
Jun 16, 17:01 PDT
Update - ITS has implemented a fix for the issues with Class Scheduling Issue. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 15, 17:10 PDT
Monitoring - ITS has implemented a fix for the issues with Class Scheduling Issue. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 15, 17:09 PDT
Investigating - ITS is investigating possible issues with 25Live. This service impacts the ability to schedule classes for Fall. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 15, 09:45 PDT
Outlook with mail.ucsd.edu time out
Resolved - This incident has been resolved.
Jun 16, 17:01 PDT
Monitoring - ITS has implemented a fix for the issues with Outlook with mail.ucsd.edu. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 15, 21:46 PDT
Investigating - ITS is investigating possible issues with outlook with mail.ucsd.edu. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 15, 18:18 PDT
Network Maintenance: reload and upgrade network switch m-stud-cntr-a-e-1-2-9300-48 on Tuesday, June 16, 2026 between 3 AM and 5:30 AM
Completed - The scheduled maintenance has been completed.
Jun 16, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 03:00 PDT
Scheduled - Datacom/Netmon have scheduled the following network maintenance:

What: reload network switch m-stud-cntr-a-e-1-2-9300-48
When: Tuesday, June 16, 2026 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade it to the current IOS software code to resolve an error occurring on the switch.
Impact: Loss of wired and wireless connectivity to network switch m-stud-cntr-a-e-1-2-9300-48 for approx 30 minutes.
The switch is located at Student Center A East 1.2.
Jun 11, 11:42 PDT
Jun 15, 2026
Database Maintenance for Various Systems
Completed - The scheduled maintenance has been completed.
Jun 15, 17:29 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 17:00 PDT
Scheduled - The following systems will be unavailable due to database maintenance from 5:00 to 5:30 pm.

Enrollment Authorization System (EASy)
Roles System
Academic Personal System
Instructional Assistants (IA System)
Equity Module
Evaluations System
Hellman Applications
Financial Support Request Tool (FSPT)
Jun 15, 12:09 PDT
Jun 14, 2026

No incidents reported.

Jun 13, 2026
uAchieve System Maintenance
Completed - The scheduled maintenance has been completed.
Jun 13, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 09:00 PDT
Scheduled - The uAchieve system will be undergoing maintenance on Saturday, June 13th from 9:00 -10:00 a.m. PT. uAchieve will remain online for viewing existing information during this period; however, the ability to generate new degree audits will be temporarily unavailable.
Jun 11, 19:10 PDT
Jun 12, 2026

No incidents reported.

Jun 11, 2026
Database Maintenance for Various Systems
Completed - The scheduled maintenance has been completed.
Jun 11, 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 17:00 PDT
Scheduled - The following systems will be unavailable due to database maintenance from 5:00 to 5:30 pm.

Enrollment Authorization System (EASy)

Roles System

Academic Personal System

Instructional Assistants (IA System)

Equity Module

Evaluations System

Hellman Applications

Financial Support Request Tool (FSPT)
Jun 11, 13:34 PDT
Anaplan service outage
Resolved - This incident has been resolved.
Jun 11, 15:51 PDT
Investigating - ITS is investigating possible issues with Anplan. These services may be slow or unavailable at this time.
You can see further details on Anplan's status tracker. This is available at https://status.anaplan.com/.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 11, 10:30 PDT
Anaplan Service Down
Resolved - ITS has confirmed that the issues affecting Anaplan have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 11, 08:07 PDT
Investigating - The vendor of Anaplan is reporting that the service is down. anaplan.ucsd.edu is impacted by this outage. These services may be slow or unavailable at this time. Updates can also be seen on the Anaplan status page: https://status.anaplan.com/
Jun 10, 16:27 PDT
Network Maintenance: reload network switch n-mesa-w-viento-1-1-9200-24 on Thursday, June 11, 2026 between 3 AM and 5:30 AM
Completed - The scheduled maintenance has been completed.
Jun 11, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 03:00 PDT
Scheduled - Datacom/Netmon has scheduled the following network maintenance:

What: reload network switch n-mesa-w-viento-1-1-9200-24.
When: Thursday, June 11, 2026 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade it to the current standard IOS software code to correct an error occurring on the switch.
Impact: loss of wired and wireless network connectivity to network switch n-mesa-w-viento-1-1-9200-24 for approx 30 minutes.
The switch is located at Mesa West GPSH Campus Viento Rm a165.
Jun 9, 12:21 PDT
Jun 10, 2026
Student Activity Hub maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 15:00 PDT
Scheduled - The Student Activity Hub (SAH) reports using Hana Production will be undergoing maintenance and thus, unavailable today from 3:00 to 6:00 p.m. PDT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
Jun 10, 11:34 PDT
Laundry Room Blackboard errors
Resolved - ITS has confirmed that the issues affecting Blackboard have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 10, 14:03 PDT
Monitoring - ITS has implemented a fix for the issues with the laundry. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 10, 13:05 PDT
Investigating - ITS is continuing to investigate the cause of issues with Blackboard error messages in Laundry rooms. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 10, 09:05 PDT
UCSD Voice Lines Down
Resolved - ITS has confirmed that the issues affecting UCSD phone lines have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 10, 13:28 PDT
Monitoring - ITS has implemented a fix for the issues with UCSD voice lines. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 10, 12:47 PDT
Investigating - ITS is investigating possible issues with the UCSD voice lines. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 10, 12:00 PDT
SSO access issues
Resolved - This incident has been resolved.
Jun 10, 13:04 PDT
Monitoring - ITS has implemented a fix for the issues with SSO. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 10, 12:01 PDT
Investigating - ITS is continuing to investigate the cause of issues with accessing sites via SSO.

Some sites impacted are: Canvas, Blink, Parking Portal, Ecotime, Oracle, and Concur.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 10, 08:08 PDT
VPN access issues
Resolved - This incident has been resolved.
Jun 10, 13:03 PDT
Monitoring - ITS has implemented a fix for the issues with VPN. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 10, 12:01 PDT
Update - We are continuing to investigate this issue.
Jun 10, 08:07 PDT
Update - We are continuing to investigate this issue.
Jun 10, 07:41 PDT
Investigating - ITS is investigating possible issues with VPN access. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 10, 07:40 PDT
NIFI Production - Loss of Cluster
Resolved - This incident has been resolved.
Jun 10, 12:20 PDT
Monitoring - Problems with Nifi disrupted some integrations over the last 2 days. The NIFI issues have been resolved, but we are still working on identifying and resolving integrations still not working as expected. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 13, 10:13 PDT
Housing Portal
Resolved - ITS has confirmed that the issues affecting the housing portal have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 10, 07:39 PDT
Investigating - ITS is continuing to investigate the cause of issues with account access related to the Housing Portal. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact housingcontracts@ucsd.edu.
Jun 8, 07:31 PDT
Jun 9, 2026
Financial Aid System Maintenance
Completed - The scheduled maintenance has been completed.
Jun 9, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 17:00 PDT
Scheduled - On Tuesday, June 9 from 5:00 - 7:00 p.m. PT, IT Services will be conducting maintenance on the Financial Aid System. Students and Staff will not be able to access MyTritonWebReg and Financial Aid applications during the maintenance window.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Jun 5, 15:07 PDT
Network Maintenance: reload network switch rsnt-mtthws-bldg-a-3650-stk on Tuesday, June 9, 2026 between 3 AM and 5:30 AM
Completed - The scheduled maintenance has been completed.
Jun 9, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 03:00 PDT
Scheduled - Datacom/Netmon have scheduled the following network maintenance:

What: reload network switch rsnt-mtthws-bldg-a-3650-stk
When: Tuesday, June 9, 2026 between 3 M and 5:30 AM
Scope: reload the switch to resolve some errors occurring on the switch
Impact: loss of wired and wireless network connectivity to network switch rsnt-mtthws-bldg-a-3650-stk for approx 30 minutes
The switch is located at Matthews Apartments Building A.
Jun 5, 12:22 PDT
Jun 8, 2026
MyTritonlink | Down
Resolved - ITS has confirmed that the issues affecting MyTritonlink have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 8, 17:36 PDT
Monitoring - The maintenance/service interruption affecting MyTritonLink has concluded. The application is now fully available and monitoring shows all systems are operating normally.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 7, 15:13 PDT
Investigating - Currently Under Investigation
Jun 6, 19:37 PDT
EASy request error
Resolved - This incident has been resolved.
Jun 8, 12:58 PDT
Monitoring - ITS has implemented a fix for the issues with EASy. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 8, 12:00 PDT
Investigating - ITS is investigating possible issues with EASy. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 8, 10:53 PDT
Jun 7, 2026
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