Campus Phone Services experiencing intermittent audio issues
Update - Campus phone services experiencing intermittent audio issues

UC San Diego campus phone services are experiencing intermittent audio issues. Some callers may hear echo, static, or other unexpected sounds after a call connects. If this occurs, please disconnect and place the call again. The ITS Telecom Voice Team is working with our carrier and vendor support teams to investigate and resolve the issue as quickly as possible. We apologize for the inconvenience. Additional updates will be provided as troubleshooting progresses.
Jul 02, 2026 - 12:11 PDT
Investigating - Shiley Eye Center phone lines are experiencing echo and static during calls. The ITS Telecom Teams are working to resolve. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 30, 2026 - 16:00 PDT
Student Systems (USAS and Summer-SSO) unavailable
Investigating - ITS is investigating possible issues with various student systems. There are no account claims right now. This is due to the services being under maintenance. These services may be slow or unavailable at this time.

If you are trying to claim an account, please try again on the 5th.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 02, 2026 - 09:17 PDT
DUO issues "page access not allowed"
Investigating - ITS is investigating possible issues with DUO and an error stating "page access not allowed". If you are getting this error when trying to log in, please try using a private/incognito window or different browser to log into your UCSD applications with the DUO push.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 25, 2026 - 09:42 PDT
Incoming student account setup issues
Update - We are continuing to work on a fix for this issue.
Apr 13, 2026 - 18:21 PDT
Identified - ITS is investigating the cause of issues with incoming students setting up their UCSD accounts. At this moment, we recommend redoing the process after we have resolved this issue. Updates will be provided on this page as they become available.

Thank you for your continued patience as our team works to restore these services as quickly as possible. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 13, 2026 - 18:20 PDT
Incoming students unable to access accounts (Duo)
Investigating - We are aware that many incoming students are having issues accessing their newly created Active Directory accounts. If you are unable to access your account, please try:

1) Installing the Duo Mobile app on your mobile device
2) Going to duo.ucsd.edu on your computer, and then reactivate or remove+readd your mobile phone

If you still have issues, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 21, 2026 - 19:35 PDT

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services Under Maintenance
Business Services Operational
Network Operational
Communication and Collaboration Operational
Email Operational
Phones and Voicemail Major Outage
SSO Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Modify/reroute network configuration of some CSE bldg. vlans Jul 7, 2026 09:00-13:00 PDT

On Tuesday, July 7 from 9:00 a.m. - 1:00 p.m. ITS will be modifying/rerouting network configuration of the following CSE Building VLANS:

1433/433 [ebu3b]cse-hazard
Split off subnets 137.110.161.0/24 and 172.19.161.0/24 to new Agg3 router vlan 3626.
Leave the remaining subnets on the building switch ebu3b-dist.

451 [cse]sysnet-inside, CSE datacenter building controls
2764 [cse]savitch-isis, Stefan Savage research going to B core to MX0
Migrate these layer 2 vlans from Agg2 router to Agg3 router.

2403 [cse]raspberry-pi-cluster
Migrate these layer 3 vlans from Agg2 router to Agg3 router

441 [cse]cse-systems-inside
Change this vlan number to 3628
Posted on Jul 01, 2026 - 15:00 PDT

Maintenance: Mandatory TSE (Transact) Maintenance Jul 9, 2026 21:00 - Jul 10, 2026 02:00 PDT

ITS has scheduled the following maintenance:

START: Thursday, July 9th 9:00 PM
STOP: Thursday, July 9th 2:00 AM

IMPACT: During this maintenance window, the following services will be unavailable:

Triton Cash transactions at vendor locations
ID Carding services (card printing and the online photo tool)
Mobile Ordering
eAccounts
User access to Transact TSE and Transact Reporting
Laundry readers

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Jul 02, 2026 - 11:18 PDT
Jul 3, 2026

No incidents reported today.

Jul 2, 2026
Network Maintenance-a-rwnlln-malk-3-1-9300-stk--IP address 172.31.237.102
Completed - The scheduled maintenance has been completed.
Jul 2, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 07:00 PDT
Scheduled - I/R-Datacom Teams will be replacing a faulty network switch at a-rwnlln-malk-3-1-9300-stk--IP address 172.31.237.102 starting at 7:00 AM to 7:30 AM
Jun 29, 14:57 PDT
New Triton Advising (NTA) Issues
Resolved - ITS has confirmed that the issues affecting New Triton Advising (NTA) have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 2, 07:45 PDT
Monitoring - ITS has implemented a fix for the issues with New Triton Advising (NTA). We are currently monitoring the situation to ensure our services have been restored.

Recent issues regarding accessing the New Triton Advising system and processing academic background forms have been addressed.
Please be advised that the deadline for new Students submitting academic background information via NTA has been extended to July 15th.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 29, 15:12 PDT
Update - ITS is continuing to investigate the cause of issues with New Triton Advising. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available.

Please be advised that the deadline for new Students submitting academic background information via NTA has been extended to July 15th

New Triton Advising (NTA) - Some Fall 26 college freshmen and transfer students are experiencing the following intermittent issues:

NTA Access Error : Message indicates
"Virtual Advising Center is only for undergraduate students and graduate students in certain departments."
Completing the email verification step of the NTA workflow.
Completing the Academic Background form of the NTA workflow

We are in the process of correcting the problems and will be reaching out to any students experiencing this. We will also be communicating with their Academic Advisors so that they are aware of the issue.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 29, 11:27 PDT
Investigating - New Triton Advising (NTA) - Some Fall 26 college freshmen and transfer students are experiencing the following intermittent issues:

NTA Access Error : Message indicates
"Virtual Advising Center is only for undergraduate students and graduate students in certain departments."
Completing the email verification step of the NTA workflow.
Completing the Academic Background form of the NTA workflow

We are in the process of correcting the problems and will be reaching out to any students experiencing this. We will also be communicating with their Academic Advisors so that they are aware of the issue.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 28, 13:26 PDT
Jul 1, 2026
Network Maintenance: reload network switch wan-3366-n-trry-pines-ct-9200-24 on Wednesday, July 1, 2026 between 3 AM and 5:30 AM
Completed - The scheduled maintenance has been completed.
Jul 1, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 03:00 PDT
Scheduled - Datacom/Netmon have scheduled the following network maintenance:

What: reload network switch wan-3366-n-trry-pines-ct-9200-24
When: Wednesday, July 1, 2026 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code to standard code to resolve errors that are occurring on the switch.
Impact: loss of wired and wireless network connectivity to network switch wan-3366-n-trry-pines-ct-9200-24 for approx 30 minutes.
The switch is located at 3366 N. Torrey Pines Ct. La Jolla .
Jun 27, 08:50 PDT
Reload ONLY bsb-dean-c9300-stk network switch--IP address 172.31.250.185--CS3083360
Completed - The scheduled maintenance has been completed.
Jul 1, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 03:01 PDT
Scheduled - Reload ONLY bsb-dean-c9300-stk network switch--IP address 172.31.250.185 to correct switch stack priority
Jun 29, 14:31 PDT
Jun 30, 2026
Maintenance: Employee Activity Hub
Completed - The scheduled maintenance has been completed.
Jun 30, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 15:00 PDT
Scheduled - ITS has scheduled the following maintenance:

START: 3:00 PM on 2026-06-30
STOP: 6:00 PM on 2026-06-30

IMPACT:The Employee Activity Hub (EAH) reports using Hana Production will be undergoing maintenance and thus, unavailable today from 3:00 to 6:00 p.m. PDT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Jun 30, 12:51 PDT
Network Maintenance: reload and upgrade distribution switch distribution switch a-ntplln-bldg1-1-1-9500-dist on Tuesday, June 30, 2026 between 3 AM and 5:30 AM
Completed - The scheduled maintenance has been completed.
Jun 30, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 03:00 PDT
Scheduled - Datacom/Netmon have scheduled the following network maintenance:

What: reload distribution switch a-ntplln-bldg1-1-1-9500-dist#
When: Tuesday, June 30, 2026 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code to resolve an error condition occurring on the swtich.
Impact: loss of network connectivity to distribution switch a-ntplln-bldg1-1-1-9500-dist for approx. 30 minutes.
The distribution switch is located at North Torrey Pines Living and Learning  1.1 Distro room X

The following edge switches that connect to the distribution switch will be down during the reload/upgrade:

a-ntplln-bldg1-9-1-9300-stk
                 
a-ntplln-bldg1-8-1-9300-stk
               
a-ntplln-bldg1-3-1-9300-stk
                 
a-ntplln-bldg1-2-1-9300-stk
                 
a-ntplln-bldg1-1-1-9300-stk
               
a-ntplln-bldg1-7-1-9300-stk
                 
a-ntplln-bldg1-6-1-9300-stk
               
a-ntplln-bldg1-5-1-9300-stk
               
a-ntplln-bldg1-4-1-9300-stk

a-ntplln-bldg1-10-1-9300-stk
Jun 26, 11:38 PDT
Jun 29, 2026
Jun 28, 2026
Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026
Kuali Build Down
Resolved - ITS has confirmed that the issues affecting Kuali Build have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 25, 13:45 PDT
Monitoring - ITS has confirmed that Kuali Build is back online. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 25, 13:02 PDT
Investigating - Kuali Build is offline for all users. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 25, 12:58 PDT
Jun 24, 2026
VPN Connectivity Issues
Resolved - This incident has been resolved.
Jun 24, 17:00 PDT
Investigating - ITS is investigating possible issues with the VPN. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 24, 12:30 PDT
vac.ucsd.edu and staff portal application login errors
Resolved - This incident has been resolved.
Jun 24, 14:02 PDT
Monitoring - ITS has implemented a fix for the issues with the New Triton Advising. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 23, 12:36 PDT
Update - The Staff Portal Application's performance issues have been resolved. The New Triton Advising should also now be accessible, but ITS is continuing to investigate the cause of specific issues related to new Fall 26 students who also have a summer registration. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 22, 15:59 PDT
Investigating - Students who are trying to access New Triton Advising are receiving errors. The Staff Portal Application is also experiencing a slow down when accessed by staff. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 22, 10:22 PDT
Network Maintenance: reload network switches rsnt-pangea-res-p-6-1-9300-24 and u-hsbrf-4-2-c9300-stk on Wednesday, June 24, 2026 between 3 AM and 5:30 AM
Completed - The scheduled maintenance has been completed.
Jun 24, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 03:00 PDT
Scheduled - Datacom/Netmon have scheduled the following network maintenance:

What: reload network switches rsnt-pangea-res-p-6-1-9300-24 and u-hsbrf-4-2-c9300-stk
When: Wednesday, June 24, 2026 between 3 AM and 5:30 AM
Scope: reload each switch to upgrade them to the current standard IOS software code to resolve errors occurring on each switch
Impact: loss of wired and wireless connections to each switch for approx 30 minutes
Location of network switch rsnt-pangea-res-p-6-1-9300-24:  Pangea Res Bldg-P TR-6.1 - Formerly Marshall Res
Location of network switch u-hsbrf-4-2-c9300-stk: HSBRF 4.2 TR
(HSBRF - Health Sciences Biomedical Research Facility)
Jun 20, 11:05 PDT
Jun 23, 2026
Jun 22, 2026
Retirement of EasyConnect VPN service
Resolved - This incident has been resolved.
Jun 22, 16:03 PDT
Monitoring - As part of UC San Diego's ongoing efforts to strengthen campus technology services, the EasyConnect VPN service will be retired on Monday, June 15, 2026. After that date, EasyConnect will no longer be available for campus VPN access.

If you have questions or need assistance, please contact your local IT support team or the ITS Service Desk:
Web portal: support.ucsd.edu/its
Email: support@ucsd.edu
Phone: (858) 246-4357
Jun 11, 12:18 PDT
Datalink.ucsd.edu down
Resolved - This incident has been resolved.
Jun 22, 16:02 PDT
Investigating - ITS is investigating possible issues with datalink.ucsd.edu. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 17, 13:23 PDT
Phone Lines Down at Shiley Eye Institute
Resolved - This incident has been resolved.
Jun 22, 16:01 PDT
Investigating - ITS is investigating possible issues with the phone lines at the Shiley Eye Institute. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 17, 16:09 PDT
Maintenance: Switch AP's from one Primary WLC to a new Primary WLC
Completed - The scheduled maintenance has been completed.
Jun 22, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 05:00 PDT
Scheduled - ITS has scheduled the following maintenance:

When: Monday, June 22 from 5:00 - 6:00 a.m. PT

Message: On Monday, June 22 from 5:00 - 6:00 a.m. PT, wireless clients in the following locations may experience a brief drop (1-2 minutes) as we move Wireless Access Points to new Wireless Controllers for Load Balancing:
- North Torrey Pines Living Learning Neighborhood
- Muir College — Tioga, Tenaya, Tuolumne, and Tamarack Apartments
- Eleanor Roosevelt College (ERC) — East and West
- 7th College (The Villages — East and West)
(**Admin and Dining areas will not be moved**)

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Jun 17, 10:13 PDT
Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026
Network Maintenance: reload network switches a-wells-frg-hall-3-1-c9300-48 and a-ntplln-bldg1-1-1-9300-stk on Friday June 19, 2026 between 3 AM and 5:30 AM
Completed - The scheduled maintenance has been completed.
Jun 19, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 03:00 PDT
Scheduled - Datacom/Netmon has scheduled the following network maintenance:

What: reload network switches a-wells-frg-hall-3-1-c9300-48 and a-ntplln-bldg1-1-1-9300-stk
When: Friday, June 19, 2026 between 3 AM and 5:30 AM
Scope: reload the switches to correct error messages occurring on the switches.
Impact: loss of wired and wireless network connectivity to network switches a-wells-frg-hall-3-1-c9300-48 and a-ntplln-bldg1-1-1-9300-stk for approx 30 mintues for each switch.
Network switch a-wells-frg-hall-3-1-c9300-48 is located at Wells Fargo Hall TR3.1.
Network switch a-ntplln-bldg1-1-1-9300-stk is located at North Torrey Pines Living and Learning 1.1 closet.
Jun 18, 10:43 PDT
← Incident History Powered by Atlassian Statuspage