CSC BLDG. B PD NGN D12 Switch Upgrade
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 2026 - 21:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 10, 2026 21:00 - May 11, 2026 03:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 10, 2026 21:00 - May 11, 2026 03:00 PDT
Scheduled - Starting Sunday May 10th at 9:00 p.m. and concluding on Monday May 11th at 3:00 a.m. PT, ITS will be replacing existing switches at CSC BLDG B with new switches per NGN D12 upgrade.
May 10, 2026 21:00 - May 11, 2026 03:00 PDT
Canvas System
Monitoring - Canvas is back online and most functionality is currently available. Students and faculty may resume use of the platform.
May 09, 2026 - 15:57 PDT
Update - Additional sites to check status:

https://keyissues.ucsd.edu/.

UC updates: https://ucnet.universityofcalifornia.edu/employee-news/nationwide-security-incident-involving-canvas/
May 08, 2026 - 09:19 PDT
Update - While we work to fully restore Canvas, please continue to avoid accessing your course through the web or mobile app until further notice. Even if service appears to be restored, please wait for official communications confirming stability and security before attempting to access Canvas again.


Instructure FAQ for customers: https://www.instructure.com/incident_update
May 08, 2026 - 09:15 PDT
Update - We are continuing to investigate this issue. Please go to this link for additional information: https://keyissues.ucsd.edu/canvas-compromise/

While UC San Diego Canvas is unavailable, to ensure educational continuity, consider using one of these campus-supported enterprise platforms: https://docs.google.com/document/d/e/2PACX-1vT_f2C6nHXeIat2gyHux5EOMFuc7LY363UI6phPje352LUKubyDU9RCsMGvwEiASdp_zOwy-QWnCKsn/pub
May 07, 2026 - 16:45 PDT
Update - We are continuing to investigate this issue. Please go to this link for additional information: https://keyissues.ucsd.edu/canvas-compromise/
May 07, 2026 - 16:01 PDT
Update - We are continuing to investigate this issue.
May 07, 2026 - 13:30 PDT
Update - We are continuing to investigate this issue.
May 07, 2026 - 13:19 PDT
Investigating - ITS is continuing to investigate the cause of issues with Canvas displaying a compromised site message. While we are investigating, do not click or copy any of the links that are being displayed on the error.

You can also read more about the Canvas issue here: https://ucnet.universityofcalifornia.edu/employee-news/nationwide-security-breach-involving-canvas/

The issue is occurring across multiple Canvas versions across multiple institutions.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 07, 2026 - 13:10 PDT
Maintenance: Virtual Machine Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 01, 2026 - 14:00 PDT
Scheduled - Starting Wednesday, January 14 through Thursday, May 31, the Cloud and Computing Infrastructure Operations (CIOPS) team will be conducting scheduled maintenance on the virtual machine infrastructure. As a result, services hosted on these systems may be temporarily unavailable at various times during the maintenance window.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 1, 2026 14:00 - May 31, 2026 14:00 PDT
Incoming students unable to access accounts (Duo)
Investigating - We are aware that many incoming students are having issues accessing their newly created Active Directory accounts. If you are unable to access your account, please try:

1) Installing the Duo Mobile app on your mobile device
2) Going to duo.ucsd.edu on your computer, and then reactivate or remove+readd your mobile phone

If you still have issues, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 21, 2026 - 19:35 PDT
Incoming student account setup issues
Update - We are continuing to work on a fix for this issue.
Apr 13, 2026 - 18:21 PDT
Identified - ITS is investigating the cause of issues with incoming students setting up their UCSD accounts. At this moment, we recommend redoing the process after we have resolved this issue. Updates will be provided on this page as they become available.

Thank you for your continued patience as our team works to restore these services as quickly as possible. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 13, 2026 - 18:20 PDT

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services Major Outage
Business Services Operational
Network Under Maintenance
Communication and Collaboration Operational
Email Operational
Phones and Voicemail Operational
SSO Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance: Upgrading of the campus DHCP servers May 11, 2026 20:00 - May 14, 2026 20:00 PDT

ITS has scheduled the following maintenance:


When: Monday, May 11 between 8:00-9:00 p.m. & Wednesday, May 13 between 8:00-9:00 p.m.

On Monday, May 11 between 8:00-9:00 p.m., IT Services will be upgrading the first of the two campus DHCP servers. Then on Wednesday, May 13 between 8:00-9:00 p.m., IT Services will be upgrading the second of the campus DHCP servers. Each of these upgrades should take less than 1 hour.

While we don't expect this to be disruptive, there is the possibility of people experiencing issues with DHCP like failure to get an IP address.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on May 06, 2026 - 10:42 PDT
May 11, 2026

No incidents reported today.

May 10, 2026

Unresolved incident: CSC BLDG. B PD NGN D12 Switch Upgrade.

May 9, 2026

Unresolved incident: Canvas System.

May 8, 2026
May 7, 2026
VAC down
Resolved - ITS has confirmed that the issues affecting VAC have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 7, 14:11 PDT
Investigating - ITS is continuing to investigate the cause of issues with the VAC on vac.ucsd.edu. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 7, 13:51 PDT
May 6, 2026
Maintenance: Phone server migration
Completed - The scheduled maintenance has been completed.
May 6, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 18:00 PDT
Scheduled - ITS has scheduled the following maintenance:

Temporary MiCollab service interruption tonight, 5/6, between 6:00 PM and 8:00 PM due to scheduled voice system maintenance.

MiCollab downtime may be as short as 30 minutes but could last up to 2 hours. During this window, users may be unable to place or receive calls through the MiCollab app.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 6, 11:00 PDT
May 5, 2026

No incidents reported.

May 4, 2026
Voice Services - Planned Maintenance
Completed - The scheduled maintenance has been completed.
May 4, 23:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 21:32 PDT
Scheduled - Some campus phone services may be temporarily unavailable or experience some service issues during planned maintenance tonight.
Impacted services may include campus phones lines, softphone service, voicemail, call center phone services, and internal or external calling.

The maintenance is expected to be completed by 11:00 PM tonight, Monday, May 4, 2026.
If phone service issues continue after the maintenance window, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.
May 4, 21:31 PDT
Academic Affairs applications down
Resolved - This incident has been resolved.
May 4, 17:01 PDT
Monitoring - ITS has implemented a fix for the issues with Academic Advising applications. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 4, 15:14 PDT
Investigating - ITS is investigating issues with ITS is investigating possible issues with academic affairs applications.
Here is a list of SOME affected applications:

VAC (Virtual Advising Center)
Staff Portal
Degree and Diploma Applications

These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 4, 15:07 PDT
Academic Affairs applications not working
Resolved - ITS has confirmed that the issues affecting Academic Affairs applications have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 4, 14:38 PDT
Investigating - ITS is investigating possible issues with academic affairs applications.
Current applications being affected:

VAC(Virtual Advising Center)
Staff Portal

These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 4, 08:12 PDT
UC San Diego Recreation Site - Accessibility Compliance Updates (recreation.ucsd.edu)
Completed - The scheduled maintenance has been completed.
May 4, 11:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 09:30 PDT
Scheduled - On Monday, May 4 from 9:30 - 11:30 a.m. PT, the UC San Diego recreation site is being updated for accessibility compliance. During this timeframe the website will be temporarily unavailable.
Apr 30, 11:19 PDT
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
Maintenance: Maintenance – Campus Wireless Controller Software Upgrade and ROMMON Update
Completed - The scheduled maintenance has been completed.
May 1, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 05:00 PDT
Scheduled - ITS has scheduled the following maintenance:

What: Maintenance – Campus Wireless Controller Software Upgrade and ROMMON Update
When: Friday, May 1 from 5:00 – 7:00 a.m. PT (Duration: 2 Hours)

Message: On Friday, May 1 from 5:00 – 7:00 a.m. PT, IT Services will be conducting a campus wireless controller software upgrade and ROMMON update. Campus wireless clients may experience a brief disconnection during Access Point failover to backup controllers. Devices will reconnect automatically. Impact is expected to be minimal due to pre-staging steps completed prior to the maintenance window, including AP image pre-download to expedite rejoin times. Backup controllers are already running IOS-XE 17.15.5 to ensure a stable failover target.
***ResNet clients are not affected by this maintenance.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 29, 10:14 PDT
Apr 30, 2026
Maintenance: Virtual Machine Maintenance
Completed - The scheduled maintenance has been completed.
Apr 30, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 12:00 PST
Scheduled - ITS has scheduled the following maintenance:

When: Starting Wednesday, January 14 through Thursday, April 30

Message: Starting Wednesday, January 14 through Thursday, April 30, the Cloud and Computing Infrastructure Operations (CIOPS) team will be conducting scheduled maintenance on the virtual machine infrastructure. As a result, services hosted on these systems may be temporarily unavailable at various times during the maintenance window.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Jan 14, 11:12 PST
Apr 29, 2026
Maintenance: Voice VM Migration
Completed - The scheduled maintenance has been completed.
Apr 29, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 18:00 PDT
Scheduled - ITS has scheduled the following maintenance:

START: 4/29/2026 6:00PM PST
STOP: 4/29/2026 7:00PM PST

IMPACT: Some voice services may be temporarily unavailable during the migration window. The work is scheduled after hours to minimize customer impact. UCSD PD voice services will remain reachable from a non-UCSD voice line if needed.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 29, 13:49 PDT
SIO power outage
Resolved - ITS has confirmed that the issues affecting the SIO power outage have been resolved. . Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 29, 14:56 PDT
Identified - ITS has identified an issue at SIO - there is a power outage that may impact network and other services. These services may be slow or unavailable at this time. SIO is currently on emergency power and generators worked as expected.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 29, 14:30 PDT
Network Maintenance: reload and upgrade network switch a-mandeville-b104-c9300-stk on Wednesday, April 29, 2026 from 3 AM to 5:30 AM
Completed - The scheduled maintenance has been completed.
Apr 29, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 03:00 PDT
Scheduled - Datacom/Netmon have scheduled the following network maintenance:

What: reload network switch a-mandeville-b104-c9300-stk
When: Wednesday, April 29, 2026 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade it from an outdated software IOS code to the current standard code.
Impact: Loss of wired and wireless network connectivity to network switch a-mandeville-b104-c9300-stk for approx 30 minutes.
The switch is located at Mandeville Basement Rm 104 (0.6 Closet) .
Apr 25, 13:59 PDT
Network Maintenance: Reload and upgrade network switch rsnt-erc-geneva-w-9300-stk on Wednesday, April 29, 2026, between 3 AM and 5:30 AM
Completed - The scheduled maintenance has been completed.
Apr 29, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 03:01 PDT
Scheduled - Datacom/Netmon have scheduled the following network maintenance:

What: reload network switch rsnt-erc-geneva-w-9300-stk
When: Wednesday, April 29, 2026, between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code from an outdated code to the current standard code
Impact: loss of wired and wireless network connectivity to network switch rsnt-erc-geneva-w-9300-stk for approx 30 minutes.
The switch is located at Eleanor Roosevelt College Building Geneva-West .
Apr 25, 12:06 PDT
Apr 28, 2026
Maintenance: Financial Aid System Maintenance
Completed - The scheduled maintenance has been completed.
Apr 28, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 17:00 PDT
Scheduled - ITS has scheduled the following maintenance:

WHAT: Financial Aid System Maintenance
WHEN: Tuesday, April 28 from 5:00 - 6:00 p.m. PT

IMPACT:
On Tuesday, April 28 from 5:00 - 6:00 p.m. PT, IT Services will be conducting maintenance on the Financial Aid System. Students and Staff will not be able to access MyTritonWebReg and Financial Aid applications during the maintenance timeframe.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 22, 09:37 PDT
Triton Cash/eAccount access issue
Resolved - This incident has been resolved.
Apr 28, 12:57 PDT
Monitoring - ITS has implemented a fix for the issues with Triton Cash/eAccounts. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 24, 13:10 PDT
Update - We are continuing to investigate this issue.
Apr 24, 10:13 PDT
Investigating - ITS is investigating possible issues with Triton Cash/eAccounts. A common error message appears as follows:

"Web Login Service - Message Security Error"

If you need to add to your balance, please visit the eAccounts portal on a Google Chrome Web browser and use the following link: https://eacct-ucsd-sp.transactcampus.com/eAccounts/AnonymousHome.aspx. Once you are here, please use the guest deposit feature and follow the instructions listed on the screen. This should get your funds into your account immediately. Please note to change the letter "A" in your PID to a number "9".

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 23, 11:48 PDT
Maintenance: Non-Student Canvas Profile Updates
Completed - The scheduled maintenance has been completed.
Apr 28, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 10:00 PDT
Scheduled - ITS has scheduled the following maintenance:

When: Tuesday, April 28 at 10:00 a.m. PT

Canvas Profile Update for Non-Student Accounts

On Tuesday, April 28 at 10:00 a.m. PT, UC San Diego will implement updates to non-student Canvas profiles as part of the Triton Student System (TSS) migration. These changes affect how account information is managed within Canvas.

Most users are not expected to experience any disruption. However, some integrations or account-related features may experience temporary issues or unexpected behavior following the update.

If you encounter any issues, please contact canvas@ucsd.edu for assistance.

Thank you for your patience as we support this campus transition.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 28, 08:25 PDT
Apr 27, 2026

No incidents reported.

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