NIFI Production - Loss of Cluster
Monitoring - Problems with Nifi disrupted some integrations over the last 2 days. The NIFI issues have been resolved, but we are still working on identifying and resolving integrations still not working as expected. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 13, 2026 - 10:13 PDT
Maintenance: Upgrading of the campus DHCP servers
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 2026 - 20:00 PDT
Scheduled - ITS has scheduled the following maintenance:


When: Monday, May 11 between 8:00-9:00 p.m. & Wednesday, May 13 between 8:00-9:00 p.m.

On Monday, May 11 between 8:00-9:00 p.m., IT Services will be upgrading the first of the two campus DHCP servers. Then on Wednesday, May 13 between 8:00-9:00 p.m., IT Services will be upgrading the second of the campus DHCP servers. Each of these upgrades should take less than 1 hour.

While we don't expect this to be disruptive, there is the possibility of people experiencing issues with DHCP like failure to get an IP address.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 11, 2026 20:00 - May 14, 2026 20:00 PDT
Maintenance: Virtual Machine Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 01, 2026 - 14:00 PDT
Scheduled - Starting Wednesday, January 14 through Thursday, May 31, the Cloud and Computing Infrastructure Operations (CIOPS) team will be conducting scheduled maintenance on the virtual machine infrastructure. As a result, services hosted on these systems may be temporarily unavailable at various times during the maintenance window.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 1, 2026 14:00 - May 31, 2026 14:00 PDT
Incoming students unable to access accounts (Duo)
Investigating - We are aware that many incoming students are having issues accessing their newly created Active Directory accounts. If you are unable to access your account, please try:

1) Installing the Duo Mobile app on your mobile device
2) Going to duo.ucsd.edu on your computer, and then reactivate or remove+readd your mobile phone

If you still have issues, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 21, 2026 - 19:35 PDT
Incoming student account setup issues
Update - We are continuing to work on a fix for this issue.
Apr 13, 2026 - 18:21 PDT
Identified - ITS is investigating the cause of issues with incoming students setting up their UCSD accounts. At this moment, we recommend redoing the process after we have resolved this issue. Updates will be provided on this page as they become available.

Thank you for your continued patience as our team works to restore these services as quickly as possible. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 13, 2026 - 18:20 PDT

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services Operational
Business Services Operational
Network Operational
Communication and Collaboration Operational
Email Operational
Phones and Voicemail Operational
SSO Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance: password.ucsd.edu Maintenance May 14, 2026 20:00 - May 15, 2026 02:00 PDT

ITS has scheduled the following maintenance:

When: Thursday, May 14 starting at approximately 8:00 p.m. PT

Message:
On Thursday, May 14 starting at approximately 8:00 p.m. PT, the host machine for password.ucsd.edu will be undergoing maintenance. This will cause an outage of the web application used to recover or reset AD account passwords for AD.UCSD.EDU. The exact timing of the outage is unknown and unavoidable.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on May 13, 2026 - 09:53 PDT
May 14, 2026

No incidents reported today.

May 13, 2026
Maintenance: Upgrading of the campus DHCP servers
Completed - The scheduled maintenance has been completed.
May 13, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 20:00 PDT
Scheduled - ITS has scheduled the following maintenance:

When: Monday, May 11 between 8:00-9:00 p.m. & Wednesday, May 13 between 8:00-9:00 p.m.

On Monday, May 11 between 8:00-9:00 p.m., IT Services will be upgrading the first of the two campus DHCP servers. Then on Wednesday, May 13 between 8:00-9:00 p.m., IT Services will be upgrading the second of the campus DHCP servers. Each of these upgrades should take less than 1 hour.

While we don't expect this to be disruptive, there is the possibility of people experienccing issues with DHCP like failure to get an IP address.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 12, 08:51 PDT
Activity Hub data available, but not refreshed
Resolved - This incident has been resolved.
May 13, 17:06 PDT
Monitoring - ITS has implemented a fix for the issues with Activity Hub. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 13, 16:44 PDT
Investigating - ITS is continuing to investigate the cause of issues with Activity Hub. Due to an issue with HANA production during patching last night, overnight processing of data on the activity hubs did not occur. ITS is working to resolve the issue. In the meantime, the data through 5/11 remains available.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

INC0162267
May 13, 07:03 PDT
May 12, 2026
Degree Audit
Resolved - This incident has been resolved.
May 12, 16:42 PDT
Monitoring - ITS has implemented a fix for the issues with the Degree Audit. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 12, 15:16 PDT
Investigating - ITS is investigating possible issues with the Degree Audit in Tritonlink. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 12, 11:50 PDT
Canvas System
Resolved - This incident has been resolved.
May 12, 11:57 PDT
Monitoring - Canvas is back online and most functionality is currently available. Students and faculty may resume use of the platform.
May 9, 15:57 PDT
Update - Additional sites to check status:

https://keyissues.ucsd.edu/.

UC updates: https://ucnet.universityofcalifornia.edu/employee-news/nationwide-security-incident-involving-canvas/
May 8, 09:19 PDT
Update - While we work to fully restore Canvas, please continue to avoid accessing your course through the web or mobile app until further notice. Even if service appears to be restored, please wait for official communications confirming stability and security before attempting to access Canvas again.


Instructure FAQ for customers: https://www.instructure.com/incident_update
May 8, 09:15 PDT
Update - We are continuing to investigate this issue. Please go to this link for additional information: https://keyissues.ucsd.edu/canvas-compromise/

While UC San Diego Canvas is unavailable, to ensure educational continuity, consider using one of these campus-supported enterprise platforms: https://docs.google.com/document/d/e/2PACX-1vT_f2C6nHXeIat2gyHux5EOMFuc7LY363UI6phPje352LUKubyDU9RCsMGvwEiASdp_zOwy-QWnCKsn/pub
May 7, 16:45 PDT
Update - We are continuing to investigate this issue. Please go to this link for additional information: https://keyissues.ucsd.edu/canvas-compromise/
May 7, 16:01 PDT
Update - We are continuing to investigate this issue.
May 7, 13:30 PDT
Update - We are continuing to investigate this issue.
May 7, 13:19 PDT
Investigating - ITS is continuing to investigate the cause of issues with Canvas displaying a compromised site message. While we are investigating, do not click or copy any of the links that are being displayed on the error.

You can also read more about the Canvas issue here: https://ucnet.universityofcalifornia.edu/employee-news/nationwide-security-breach-involving-canvas/

The issue is occurring across multiple Canvas versions across multiple institutions.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 7, 13:10 PDT
May 11, 2026
CSC BLDG. B PD NGN D12 Switch Upgrade
Completed - The scheduled maintenance has been completed.
May 11, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 21:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 30, 14:43 PDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 30, 14:42 PDT
Scheduled - Starting Sunday May 10th at 9:00 p.m. and concluding on Monday May 11th at 3:00 a.m. PT, ITS will be replacing existing switches at CSC BLDG B with new switches per NGN D12 upgrade.
May 7, 12:18 PDT
May 10, 2026
May 9, 2026
May 8, 2026
May 7, 2026
VAC down
Resolved - ITS has confirmed that the issues affecting VAC have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 7, 14:11 PDT
Investigating - ITS is continuing to investigate the cause of issues with the VAC on vac.ucsd.edu. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 7, 13:51 PDT
May 6, 2026
Maintenance: Phone server migration
Completed - The scheduled maintenance has been completed.
May 6, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 18:00 PDT
Scheduled - ITS has scheduled the following maintenance:

Temporary MiCollab service interruption tonight, 5/6, between 6:00 PM and 8:00 PM due to scheduled voice system maintenance.

MiCollab downtime may be as short as 30 minutes but could last up to 2 hours. During this window, users may be unable to place or receive calls through the MiCollab app.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 6, 11:00 PDT
May 5, 2026

No incidents reported.

May 4, 2026
Voice Services - Planned Maintenance
Completed - The scheduled maintenance has been completed.
May 4, 23:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 21:32 PDT
Scheduled - Some campus phone services may be temporarily unavailable or experience some service issues during planned maintenance tonight.
Impacted services may include campus phones lines, softphone service, voicemail, call center phone services, and internal or external calling.

The maintenance is expected to be completed by 11:00 PM tonight, Monday, May 4, 2026.
If phone service issues continue after the maintenance window, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.
May 4, 21:31 PDT
Academic Affairs applications down
Resolved - This incident has been resolved.
May 4, 17:01 PDT
Monitoring - ITS has implemented a fix for the issues with Academic Advising applications. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 4, 15:14 PDT
Investigating - ITS is investigating issues with ITS is investigating possible issues with academic affairs applications.
Here is a list of SOME affected applications:

VAC (Virtual Advising Center)
Staff Portal
Degree and Diploma Applications

These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 4, 15:07 PDT
Academic Affairs applications not working
Resolved - ITS has confirmed that the issues affecting Academic Affairs applications have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 4, 14:38 PDT
Investigating - ITS is investigating possible issues with academic affairs applications.
Current applications being affected:

VAC(Virtual Advising Center)
Staff Portal

These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 4, 08:12 PDT
UC San Diego Recreation Site - Accessibility Compliance Updates (recreation.ucsd.edu)
Completed - The scheduled maintenance has been completed.
May 4, 11:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 09:30 PDT
Scheduled - On Monday, May 4 from 9:30 - 11:30 a.m. PT, the UC San Diego recreation site is being updated for accessibility compliance. During this timeframe the website will be temporarily unavailable.
Apr 30, 11:19 PDT
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
Maintenance: Maintenance – Campus Wireless Controller Software Upgrade and ROMMON Update
Completed - The scheduled maintenance has been completed.
May 1, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 05:00 PDT
Scheduled - ITS has scheduled the following maintenance:

What: Maintenance – Campus Wireless Controller Software Upgrade and ROMMON Update
When: Friday, May 1 from 5:00 – 7:00 a.m. PT (Duration: 2 Hours)

Message: On Friday, May 1 from 5:00 – 7:00 a.m. PT, IT Services will be conducting a campus wireless controller software upgrade and ROMMON update. Campus wireless clients may experience a brief disconnection during Access Point failover to backup controllers. Devices will reconnect automatically. Impact is expected to be minimal due to pre-staging steps completed prior to the maintenance window, including AP image pre-download to expedite rejoin times. Backup controllers are already running IOS-XE 17.15.5 to ensure a stable failover target.
***ResNet clients are not affected by this maintenance.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 29, 10:14 PDT
Apr 30, 2026
Maintenance: Virtual Machine Maintenance
Completed - The scheduled maintenance has been completed.
Apr 30, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 12:00 PST
Scheduled - ITS has scheduled the following maintenance:

When: Starting Wednesday, January 14 through Thursday, April 30

Message: Starting Wednesday, January 14 through Thursday, April 30, the Cloud and Computing Infrastructure Operations (CIOPS) team will be conducting scheduled maintenance on the virtual machine infrastructure. As a result, services hosted on these systems may be temporarily unavailable at various times during the maintenance window.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Jan 14, 11:12 PST
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