Financial Aid Portal Offline

Incident Report for ITS Network & Systems

Resolved

This incident has been resolved.
Posted Aug 03, 2026 - 17:02 PDT

Monitoring

ITS has implemented a fix for the issues with Financial Aid Portal. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Posted Aug 03, 2026 - 13:17 PDT

Update

ITS is further investigating more issues.

Here is an updated list of the issues:
Financial Aid Portal
ProSam
Summer-SSO
USAS (Account Claims tool)

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Posted Aug 03, 2026 - 10:43 PDT

Investigating

ITS is investigating issues with the Financial Aid Portal. The Financial Aid Portal and ProSAM are offline until further notice. Engineers are working to bring services back online. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Posted Aug 03, 2026 - 10:20 PDT
This incident affected: Academic Services and Business Services.