Housing Portal errors

Incident Report for ITS Network & Systems

Resolved

ITS has confirmed that the issues affecting the housing portal have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Posted Apr 08, 2026 - 19:04 PDT

Identified

ITS has identified that the issue with accessing the housing portals is due to using old URLs. We are investigating the pages where these links need to be updated.

In the meantime please use the following links in order to access the appropriate housing portals:
Graduate & Family Housing Resident Portal: https://hdh-web.ucsd.edu/ssoAD/RMSportal/Home/Index/A
Undergraduate Housing Portal: https://hdh-web.ucsd.edu/ssoAD/RMSportal/Home/Index/U

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Posted Mar 31, 2026 - 12:02 PDT

Investigating

ITS is investigating possible issues with the housing portal website, including the general undergraduate portal and the intent to vacate form. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Posted Mar 30, 2026 - 18:21 PDT

This incident affected: Academic Services.