ITS Network & Systems Status

UCSD Phone Lines/After Hours Outage Reporting

Monitoring - AT&T has implemented a fix for the issues impacting the UCSD Phone Lines/After Hours Outage Reporting. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 20, 2024 - 07:36 PST

Update - We are still investigating the problem that is preventing calls from campus (including forwarding) from working to some destinations. For now, please use the alternative numbers listed below. If you are having problems reaching a number not listed below, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 19, 2024 - 13:11 PST

Update - We've just discovered that one of the functions impacted by the current phone issue is the call redirection from the Service Desk to our After Hours Support team. If you need to report an outage after business hours, please call 858-534-4668.
Nov 17, 2024 - 16:54 PST

Update - Thank you for your patience as our team works to restore functionality. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 13, 2024 - 07:36 PST

Investigating - Several UC San Diego call center numbers are experiencing problems and we are trying to resolve the problem as soon as possible. The following list are the groups impacted (temporary numbers have been provided here if they are available):
* EdTech (try 858-295-0163)
* Housing Administrative Services (try 858-242-4094)
* IPPS (try 858-251-8183)
* International Services and Engagement Office (try 858-295-7491)
* Financial Aid & Scholarships (try 858-251-7632)

Also, the 5 digit extensions dialing for the following groups are not working, but the full 10 digit numbers will work:
* Classroom support - 858-534-5784
* Finance Help Line - 858-246-4237

Thank you for your patience as our team works to restore functionality. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 12, 2024 - 15:37 PST

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services Operational

Business Services Operational

Network Operational

Communication and Collaboration Operational

Email Operational

Phones and Voicemail Operational

SSO Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Network Maintenance: Reload network switch s-ctr-hall-3-1-c9300-48 on Thursday November 21, 2024 between 3 AM and 5:30 AM Nov 21, 2024 03:00-05:30 PST

Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch s-ctr-hall-3-1-c9300-48
When: Thursday November 21, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code from an outdated code to the current standard code.
Impact: Loss of wired and wireless connections to network switch s-ctr-hall-3-1-c9300-48 for approx 30 minutes.
The switch is located at Center Hall Telecommunications Room 3-1 (Center Hall 3-1 TR).
Posted on Nov 19, 2024 - 10:52 PST

Reload b-dib-121-av-9200-stk--IP 172.31.240.180 Nov 21, 2024 03:00-04:00 PST

Reload ONLY b-dib-121-av-9200-stk--IP 172.31.240.180 to correct switch stack priority issue
Posted on Nov 18, 2024 - 13:08 PST

Reload only wan-ljpro-b226-b227-som-c9300-stk-IP address 172.31.238.103 & wan-ljpro-c216-psych-c9300-stk--IP address 172.31.238.81 Nov 21, 2024 03:00-04:00 PST

Reload only wan-ljpro-b226-b227-som-c9300-stk-IP address 172.31.238.103 & wan-ljpro-c216-psych-c9300-stk--IP address 172.31.238.81--CS2290023 to remove unprovisioned switches
Posted on Nov 18, 2024 - 10:35 PST

Network Maintenance--a-ntplln-bldg3-2-2-9300-stk--IP address 172.31.237.39--Thursday, Nov. 21st between 3:00 AM & 5:30 AM Nov 21, 2024 03:00-04:00 PST

a-ntplln-bldg3-2-2-9300-stk network switch will be RELOADED ONLY-to correct an issue with switch stack priority.
Posted on Nov 18, 2024 - 09:55 PST

Maintenance: Wireless maintenance Nov 21, 2024 06:30-06:35 PST

What: Wireless maintenance
When: Thursday, November 21 from 6:30 - 6:35 a.m. PT

Message:
On Thursday, November 21 from 6:30 - 6:35 a.m. PT there will be 5 minutes of wireless maintenance performed. Users are not likely to notice, but we are sharing this update should anyone happen to notice.
Posted on Nov 20, 2024 - 10:22 PST

Past Incidents

Nov 20, 2024

Web Reg

Resolved - ITS has confirmed that the issues affecting Web Reg have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 20, 07:41 PST

Investigating - ITS is investigating possible issues with Web Reg,Transact (Student Billing), Manage Awards, MyTritonlink. Services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 19, 12:39 PST

Password.ucsd.edu

Resolved - ITS has confirmed that the issues affecting Password.ucsd.edu have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 20, 07:39 PST

Update - We are continuing to monitor for any further issues.
Nov 17, 20:03 PST

Monitoring - There are two servers hosting the web site and we removed the live server so that the standby server took over. Will continue to monitor.
Nov 17, 18:48 PST

Investigating - ITS is investigating possible issues with the password reset tool on password.ucsd.edu. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 17, 17:34 PST

Network Maintenance: reload network switch m-mayer-hall-5-2-9300-stk on Wednesday Novemeber 20, 2024 between 3 AM and 5:30 AM

Completed - The scheduled maintenance has been completed.
Nov 20, 05:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 03:00 PST

Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch m-mayer-hall-5-2-9300-stk
When: Wednesday November 20, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code from an outdated code to the current standard code.
Impact: Loss of wired and wireless connections to network switch m-mayer-hall-5-2-9300-stk for approx 30 minutes.
The switch is located at Mayer Hall Telecommunications Room 5.2 on the 5th floor.
Nov 16, 13:46 PST

Nov 19, 2024

UCSD Voice Lines

Resolved - ITS has confirmed that the issues affecting UCSD Voice Lines have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 19, 13:10 PST

Update - Users that have numbers forwarding from our campus lines out to external lines will be affected.
Nov 18, 09:08 PST

Investigating - ITS is investigating possible issues with UCSD voice lines. These services may be slow or unavailable at this time. Outbound dialing will work, but calls coming into the campus are currently out of service.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 18, 08:26 PST

Network Maintenance: Reload network switch sio-igpp-munk-0-1-flr2-c9300-stk on Tuesday, Nov 19, 2024 between 3 AM and 5:30 AM

Completed - The scheduled maintenance has been completed.
Nov 19, 05:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 03:00 PST

Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch sio-igpp-munk-0-1-flr2-c9300-stk
When: Tuesday, Nov 19, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code from an outdated code to the current standard code.
Impact: Loss of wired and wireless connections to network switch sio-igpp-munk-0-1-flr2-c9300-stk for approx 30 minutes.
The switch is located at IGPP Munk Lab, SIO Munk 0-1 2nd Floor.
Nov 13, 12:27 PST

Nov 18, 2024

Canvas Issue

Resolved - ITS has confirmed that the issues affecting canvas issue have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 18, 11:56 PST

Investigating - Canvas is currently experiencing an issue affecting New Quizzes and a subset of LTI tools, including Kaltura. Some users may encounter errors or launch failures. Instructure is actively working to resolve the issue. Updates can be found at https://status.instructure.com/
Nov 18, 10:21 PST

Nov 17, 2024

Nov 16, 2024

UC Learning Center Upgrade

Completed - The scheduled maintenance has been completed.
Nov 16, 01:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 19:00 PST

Scheduled - The UC Learning Center will be upgraded to version 24.3 on Friday, November 15, 2024. The UC Learning Center will not be available while the upgrade is taking place.
Start: Friday, November 15, 2024 at 7:00 PM PST
End: Saturday, November 16, 2024 at 1:00 AM PST

Please visit the Scheduled Maintenance and Upgrades page: https://blink.ucsd.edu/HR/training/uclc/upgrade.html for more information.

For support, please visit the UC Learning Center support page here: https://blink.ucsd.edu/HR/training/resources/uclc/support.html
Nov 13, 17:45 PST

Nov 15, 2024

Nov 14, 2024

Maintenance: Employee Activity Hub maintenance - November 2024 Release

Completed - The scheduled maintenance has been completed.
Nov 14, 18:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 15:01 PST

Scheduled - ITS has scheduled the following maintenance:

START: Thursday, November 14 from 3:00 p.m. PT
STOP: Thursday, November 14 from 6:00 p.m. PT

IMPACT: The Employee Activity Hub (EAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, November 14 from 3:00 - 6:00 p.m. PT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Nov 12, 14:59 PST

Maintenance: Facilities Activity Hub maintenance - November 2024 Release

Completed - The scheduled maintenance has been completed.
Nov 14, 18:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 15:00 PST

Scheduled - ITS has scheduled the following maintenance:

START: Thursday, November 14 from 3:00 p.m. PT
STOP: Thursday, November 14 from 6:00 p.m. PT

IMPACT: The Facilities Activity Hub (FACAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, November 14 from 3:00 - 6:00 p.m. PT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Nov 12, 15:01 PST

Financial Activity Hub (FINAH) maintenance

Completed - The scheduled maintenance has been completed.
Nov 14, 18:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 15:00 PST

Scheduled - What: Financial Activity Hub (FINAH) maintenance
When: Thursday, November 14 from 3:00 - 6:00 p.m. PT

The Financial Activity Hub (FinAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, November 14 from 3:00 - 6:00 p.m. PT. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 12, 08:48 PST

Degree Planner (degree-planner.ucsd.edu)

Resolved - ITS has confirmed that the issues affecting Degree Planner (degree-planner.ucsd.edu) have been resolved. . Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 14, 06:54 PST

Investigating - ITS is investigating possible issues with Degree Planner(degree-planner.ucsd.edu). Services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 13, 11:29 PST

Reload a-cogsci-001-its-av-c9200-24, b-dib-121-av-9200-stk & n-mesa-west-prkng-c9200L-48 network switches

Completed - The scheduled maintenance has been completed.
Nov 14, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 03:00 PST

Scheduled - Reload a-cogsci-001-its-av-c9200-24, b-dib-121-av-9200-stk & n-mesa-west-prkng-c9200L-48 network switches to upgrade code and resolve software bug issues--CS2280923
Nov 11, 14:14 PST

Nov 13, 2024

VPN Client under Investigation

Resolved - This incident has been resolved.
Nov 13, 14:31 PST

Identified - VPN issues are related to ITS-supported customers and IT groups using our PatchMyPC application. The application update has been paused while we do further testing. If you have noticed that your Cisco AnyConnect Client is no longer available, please submit a ticket with ITS Field Support - https://support.ucsd.edu/its?id=sc_cat_item&sys_id=48e838991b83ad9c484f968f034bcb50.
Additionally, for all campus customers, the next update to Cisco VPN Client will change the application name from “Cisco AnyConnect Secure Client” to “Cisco Secure Client”.
Nov 6, 15:22 PST

Investigating - ITS is investigating possible issues with the VPN. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 6, 09:13 PST

MyTritonLink and WebReg

Resolved - ITS has confirmed that the issues affecting have been resolved. MyTritonLink and WebReg. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 13, 13:31 PST

Monitoring - ITS has implemented a fix for the issues with the MyTritonLink & WebReg. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 13, 11:43 PST

Investigating - ITS is investigating possible issues with MyTritonLink and WebReg. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 13, 10:20 PST

Nov 12, 2024

Reload network switch xk-voice-9300-stk--IP address 172.31.4.39--Tuesday, Nov. 12th between 3:00 AM & 5:30 AM

Completed - The scheduled maintenance has been completed.
Nov 12, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 03:00 PST

Scheduled - Reload only network switch xk-voice-9300-stk--IP address 172.31.4.39-to correct powerstack cable issue
Nov 7, 10:46 PST

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

Agg-vss2- Campus Backbone Router upgrade

Completed - The scheduled maintenance has been completed.
Nov 9, 08:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 05:00 PST

Scheduled - ITS has scheduled the following maintenance:

START: Saturday, November 9 from 5:00 A.M
STOP: Saturday, November 9 from 8:00 A.M

IMPACT: During this window there will be intermittent outages to all wired and wireless campus networks

1) Node-b including: Book Store, Canyon View, Canyon Vista, Chancelor Complex, CMRR (Center for Magnetic Recording Research), DIB (Design and Innovation Building), foodworx, Geisel Library, Gilman Parking, HDH Sixth Launday, Literature Building, Music Center, North Campus Facilities Management Substation, Pepper Canyon Hall, Price Center, Price Center Expansion, VISUAL ARTS BUILDING, Warren Student Activity Center , wlh (Warren lecture Hall), Warren Black Facility Management FM, Warren Brennen FM, Warren Douglas FM, Warren Goldberg FM, Warren mall outdoor Classroom

2) Node S: (Career Services, Center Hall, SSC Student Services Complex, Student Health.

3) Node G: (La jolla Pro)

4) Engineering (bioengineering), calit (Atkinson Hall), ebu1 (Jacobs School of Engineering), serf, smeb, ebu2 , ebu3 (Computer Science and Engineering)

5) [sdsc]cui-sherlock and [sdsc]CIOPS-MGMT-VMOTION

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Nov 6, 09:39 PST

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024