Monitoring - ITS has implemented a fix for the issues with interruption of service of the Staff Portal. This morning from around 9:00 am to 9:15 am. We are investigating the root cause and will continue to monitor the situation. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 12, 2024 - 11:05 PDT

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services ? Operational
Business Services ? Operational
Network ? Operational
Communication and Collaboration ? Operational
Email ? Operational
Phones and Voicemail ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch sio-spiess-2-1-c9300-stk
When: Tuesday Sept 17, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code from an old version to the current standard code.
Impact: Loss of wired and wireless connections to network switch sio-spiess-2-1-c9300-stk for approx 30 minutes.
The switch is located at SIO Spiess Hall 2.1 (Formerly NTV)

Posted on Sep 11, 2024 - 12:56 PDT
Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch m-cub-c9300-48
When: Tuesday Sept 17, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code from an old version to the current standard code.
Impact: Loss of wired and wireless connections to network switch m-cub-c9300-48 for approx 30 minutes.
The switch is located at CUB MD-2 Cabinet (Central Utilities Bldg: Cabinet MD2)

Posted on Sep 11, 2024 - 12:19 PDT
Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch b-canyon-vista-1-1-c9300-stk
When: Tuesday Sept 17, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code from an old version to the current standard code.
Impact: Loss of wired and wireless connections to network switch b-canyon-vista-1-1-c9300-stk for approx 30 minutes.
The switch is located at Earl's Place (canyon vista 1.1 Telecommunications Room)

Posted on Sep 11, 2024 - 11:31 PDT
OIA Security Engineering Services will be upgrading the firmware on the Agg1 and Agg2 firewall clusters on Tuesday, September 17 from 6:00 - 8:00 a.m. PT. These are in service upgrades relying on the HA clustering of the pairs. Short network interruptions are expected as the devices fail over, but no prolonged outages are expected.
Posted on Sep 11, 2024 - 09:43 PDT
Datacom/Netmon has scheduled the following maintenance:

What: Reload network switches v-cncb-3-1-c9300-stk, v-cncb-1-2-c9300-48, and v-cncb-1-1-c9300-stk
When: Wednesday Sept 18, 2024 between 3 AM and 5:30 AM
Scope: reload the switches to upgrade the IOS software code from an old version to the current standard code.
Impact: Loss of wired and wireless connections to network switches v-cncb-3-1-c9300-stk, v-cncb-1-2-c9300-48, and v-cncb-1-1-c9300-stk for approx 30 minutes for each switch.
The switches are located at the Center for Neural Circuits & Behavior

Posted on Sep 12, 2024 - 09:54 PDT
Past Incidents
Sep 15, 2024

No incidents reported today.

Sep 14, 2024

No incidents reported.

Sep 13, 2024
Resolved - ITS has confirmed that the issues affecting blink tools have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 13, 13:00 PDT
Monitoring - ITS has implemented a fix for the issues with Blink-Instruction tools. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 13, 12:12 PDT
Investigating - ITS is continuing to investigate the cause of issues with Blink-Instruction tools are down (e.g. Find A Student, uAchieve, etc.). Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 13, 11:37 PDT
Sep 12, 2024
Completed - The scheduled maintenance has been completed.
Sep 12, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 15:00 PDT
Scheduled - The Facilities Activity Hub (FACAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, September 12 from 3:00 - 6:00 p.m. PT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
Sep 9, 16:19 PDT
Completed - The scheduled maintenance has been completed.
Sep 12, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 15:01 PDT
Scheduled - The Employee Activity Hub (EAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, September 12 from 3:00 - 6:00 p.m. PT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
Sep 9, 16:18 PDT
Sep 11, 2024
Resolved - ITS has confirmed that the issues affecting Office365 access issue have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 11, 14:03 PDT
Monitoring - ITS has implemented a fix for the issues with Office 365 license errors. If you are still experiencing issues, please try these steps:

1. Open any Microsoft Office desktop app (e.g. Outlook, Word, etc.)
2. Click on your profile icon in the top-right corner, and select 'Sign out'
3. Sign back in and click on the yellow 'Re-activate' button

We are currently monitoring the situation to ensure our services have been restored. If these steps do not work, or if you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Aug 16, 14:14 PDT
Investigating - ITS is investigating issues with Office 365 apps (such as Outlook, Word, etc.) We are currently working with Microsoft on a resolution, and no user action is needed at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Aug 15, 14:31 PDT
Completed - The scheduled maintenance has been completed.
Sep 11, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 03:00 PDT
Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch sio-oar-bldg-3-9300-48
When: Wednesday Sept 11, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code from an old version to the current standard code.
Impact: Loss of wired and wireless connections to network switch sio-oar-bldg-3-9300-48 for approx 30 minutes.
The switch is located at Oceanographic and Atmospheric Research Bldg 3 (OAR Bldg 3).

Sep 7, 11:34 PDT
Sep 10, 2024
Completed - The scheduled maintenance has been completed.
Sep 10, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 06:00 PDT
Scheduled - The RedRock Software system will be brought down at 6:00am, Tues 9/10, for routine maintenance. It may be inaccessible until 9:00am.
Sep 9, 16:47 PDT
Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
Resolved - ITS has confirmed that the issues affecting connectivity to qumulo storage have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 6, 15:24 PDT
Monitoring - ITS has implemented a fix for the issues with SDSC loss of connectivity. This issue was a result of a network loop on the SDSC side. The culprit machine was mac dropped. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 6, 14:30 PDT
Identified - Engineers have isolated the issue and resolved the immediate problems. They are now working with network vendors to address the underlying cause of the outage.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Additional updates and details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Sep 6, 14:04 PDT
Update - We are continuing to investigate this issue.
Sep 6, 13:14 PDT
Investigating - ITS is investigating possible issues with loss of connectivity to qumulo storage. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Sep 6, 13:12 PDT
Sep 5, 2024
Resolved - ITS has confirmed that the issues affecting TritonPay have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 5, 16:58 PDT
Monitoring - ITS has implemented a fix for the issues with TritonPay. There may still be an intermittent issue when viewing your Billing Statement. If you encounter such issue, please retry in a couple of minutes. We are otherwise currently monitoring the situation to ensure our services have been restored.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Sep 5, 16:13 PDT
Investigating - ITS is continuing to investigate the cause of issues with TritonPay application. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 5, 12:21 PDT
Completed - The scheduled maintenance has been completed.
Sep 5, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 03:00 PDT
Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network distribution switch b-cynvw-1-1-9500-dist
When: Thursday, Sept 5, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code to resolve a software bug issue.
Impact: Loss of wired and wireless connections to network distribution switch b-cynvw-1-1-9500-dist for approx 30 minutes.
The distribution switch is located at DIB 1.1 TR (Design and Innovation Building Telecommunications Room 1.1)
Below is a list of the connecting switches that will be affected during the reload/upgrade:
b-pepcnyn-bikepath-n-3560cx-8
b-cynvw-1-1-admin-9300-48
b-cynvw-rec-1-1-9300-48
b-cynvw-rec-1-2-9300-24
b-pepcnyn-bikepath-s-3560cx-8
b-wrrn-black-fm-3560cx-8
b-bikebarn-restroom-3560-8
b-hdh-sixth-laundry-3560cx-12
b-pepcnyn-restroom-3560-8

Aug 28, 12:17 PDT
Sep 4, 2024
Completed - The scheduled maintenance has been completed.
Sep 4, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 03:00 PDT
Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch wan-trdst-wrhouse-9300-24
When: Wednesday Sept 4, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code from an older version to the current standard code.
Impact: Loss of wired and wireless connections to network switch wan-trdst-wrhouse-9300-24 for approx 30 minutes.
The switch is located at 7835 Trade St Warehouse Suite 300 Bay 17, behind the office

Aug 29, 13:24 PDT
Completed - The scheduled maintenance has been completed.
Sep 4, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 03:01 PDT
Scheduled - Reloading ONLY v-lchtag-1-1, v-lchtag 1-2, & v-lchtag-3-2 to correct switch stack priority
Sep 2, 08:26 PDT
Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.